Privacy Policy

Assured Roofing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at assuredroofing.com, submit a lead or estimate request form, or communicate with us via phone, email, or text message (SMS). Please read this policy carefully. By using our website or services, you agree to the practices described herein.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing/property address that you provide when submitting a lead form, requesting a free estimate, or contacting us directly.
• Service Information: Details about the roofing services you are interested in, property descriptions, and any additional notes you provide.
• Communication Records: Records of phone calls, text messages (SMS/MMS), and emails exchanged between you and our team.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide roofing estimates and services.
• To send you text message (SMS) notifications related to your service request, appointment confirmations, or project updates.
• To notify our team of new lead submissions so we can respond promptly.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

4. Third-Party Services

We use the following third-party service providers to operate our business:

• Twilio: For sending and receiving SMS/MMS text messages and handling phone communications. Twilio's privacy policy can be found at twilio.com/legal/privacy.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Information shared with service providers is strictly for the purpose of delivering our services to you.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and communication records are typically retained for the duration of our business relationship and a reasonable period thereafter.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of text message communications at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically for the latest information.